FAQs

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How do I set-up my own autoresponder?

Follow the instructions below to customize the autoresponder of a campaign. Go to Campaigns Editor > Settings. From there, find Email Notifications. Choose the email that you want to edit. Click on 'Edit' on the right side. It should open the Email Editor where you can set up the email that your participant will receive upon submitting an entry in your campaign.

How to Remove the 'Record a Video' button in Video Campaigns

Customize the video submission buttons in video campaigns. You need to add the following to the CSS field in the ADVANCED SETTINGS tab in the Design Editor to remove the 'Record a Video' button: #sm_submit_record_webcam { display:none } #frm-button submit-video-buttons { display:none }

How to remove the caption entry in a photo contest?

Or edit them after they are submitted? To remove the caption entry on the Photo Contest template, you will have to use a custom CSS that will hide the text from the form. I'm sorry but we don't provide that support. You may want to ask for help from your web developer.

How to turn off the url shortener

We use http://rfr.bz as our link shortener. If you don't want to use it, follow the steps below. Warning: We don't recommend turning off our url shortener. If you turn off the software tracking, you will have no link shorteners at all. We're looking into integrating with other link shorteners in the future. We use this for reporting and analytics of your social posts. If you turn this feature off, we won't be able to provide you this information. To turn it off, go to Account Preferences >...

How to Type Emojis on Your Mac or PC and Use it on Your Posts

Emojis are important in connecting with your audience when publishing social media posts. Learn how you can use them regardless of the device you're using. How to Use Emojis on a Mac Step 1: Place your cursor in the Message field of the social publisher. Step 2: Press ALL at the same time - Command + Control + Space Bar. This should open up a small panel of all the fun emojis that you can use. Step 3: Choose your emoji. Scroll through the panel, select a category, and click. There you have i...

I just published a social post, but I can't find it. Where can I find it?

Find published messages. In Publish editor, please go to the Sent tab, click on the dropdown arrow on Actions column and select Verification Details. If it published successfully, you should see the status as "Verified." You can click "View live post" to check how it appears on your social network.

I just published a social post, but Verification Report shows "Verification Failed"

Do this step if your Verification Report status shows "Failed." In Publish editor, please go to the Sent tab, click on the dropdown arrow on Actions column and select Open as Copy. Please try posting it again.

I press "Publish Now" button, NOTHING happens.

Is the Publish dashboard unresponsive? You may need to refresh your system. Can you please log out, close that tab, create a new tab and log back in?

Is there a way to remove "Published by ......" text in my posts?

Do you see the "Published by .." text when you post through our software? Here's what you need to know. If you're referring to the 3rd party API attribution, social networks will always show that because it was posted with our API. Sorry, but there's no way to remove it at this time. Though will try in the future when they open their API options.

Troubleshoot Facebook Permission Error

Does your Verification Report show a permission error for your Facebook post? If so, make sure to follow the steps below. https://www.facebook.com/business/learn/lessons/maintaining-your-facebook-page-with-assigned-roles

Unable to log-in to the mobile app

I am unable to log-in to the mobile app, but able to log-in to the web app Here are some tips to be able to login to the mobile app: - Be sure you're using the main account login, not a sub-user account login. - Be sure you are not using your email address, it must be the Username. - If you get the incorrect password notice, manually delete the password, then immediately type it in and try again. - You might need to uninstall the mobile app and install it again, to refresh the system. - If...

Upload button in my campaign is not showing

Please check your 'Deadline to Submit Entry' in Campaigns > Edit Campaign > Contest Options, and make sure that it's a FUTURE date.

When participants of a campaign upload their videos, where do these videos go?

Where are these videos stored? Submitted videos are hosted on our Ceramics.Social server.

Where to find your Verification Report

Verify the status of your social posts by checking the Verification Report. Click into the Sent tab, and then click on a the drop down box next to the post you want to verify. Click on the "Verification Report" option. Here you can see the verification report: You can either click to see the live post, or if a post has failed, you can click to repost it again.