Account and User Settings

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Account Settings: How to Cancel Your Account

These are the steps if you want to close your account. Sorry to see you go!😔 - Select Account Settings from the Account item in the top navigation. - Click the Change Credit Card Info button. - Click Cancel my Account.

Account Settings: How to Customize Your Account Settings

You can enter account information such as Company and Billing Information and Time Zone settings. To enter account settings: 1. Click Account and choose Account Settings. 2. On the Account Settings page, enter Company and Billing Information. 3. Click Save. To change time zone settings: 1. Click Account and choose Account Settings. 2. On the Account Settings page, select your time zone. 3. If you are located in a state that observes daylight savings time, click the checkbox. 4. Click Sa...

How do I add my social accounts?

Add all your social accounts to a single platform. At the top-right of your screen, click ‘Account’, then choose ‘Account Preferences’ from the drop-down list. At the top of this page, click ‘Add Account’ next to each social network you want to add.

How to Set Account Preferences

You can set Account Preferences, such as your social account information, moderation settings, analytics integration, conversion tracking code settings, and default company share information. When you set your Social Account Information, this software can post to your social accounts. We will only post to the accounts you specify while posting to social networks or setting up a campaign. You may add more than one account to each network by clicking the Add Account button. You can choose one-cl...

How to Setup a Custom Campaign Domain

Learn how you can use your own domain name for your social media campaigns. Custom campaign domains allow you to use your own domain name for ALL of your campaigns. The best part is, it's very easy to set these up. We even obtain an SSL certificate for you so your campaigns will have an https secure domain without you having to bear the expense and hassle of obtaining your own SSL certificate. If you already have an SSL certificate, you may use it instead of having us obtain one for you. One t...

How to Setup a Custom Link Shortener Domain

Learn how you can use your own domain name for your social media campaigns. Custom link shortener domains allow you to change the rfr.bz link shortener domain that we use for all social media posts and campaign referred links. We recommend go.yourdomain.com but you can use whatever you want. The best part is, it's very easy to set these up. We even obtain an SSL certificate for you so your campaigns will have an https secure domain without you having to bear the expense and hassle of obtaining ...

Manage Users: Adding a New User

How to add a new user To add a new user: - Click Account and choose Manage Users. - On the Manage Users page, click the New button. - On the Create Users page, type a username and password for the new user. - Type the new user’s email address. - Type the new user’s first and last names. - Click the drop-down arrow to choose a time zone for the new user. Note: To automatically adjust the time zone for daylight savings click the checkbox below the time zone. - Click the drop-down ar...

Manage Users: Deleting a User

How to delete a user. To delete a user: - Click Account and choose Manage Users. - On the Manage Users page, click on the user you want to delete and click the Delete button. - A confirmation window opens asking if you are sure you want to delete this user. Click OK to delete the user.

Manage Users: Editing a User

You can edit a user’s information (such as username and password) and a user’s permissions. To edit a user: - Click Account and choose Manage Users. - On the Manage Users page, click on the user you want to edit and click the Edit button. - Edit any of the user’s information and/or permissions. - When you have finished, click Save.

Manage Users: Making a User an Administrator or a Moderator

You can quickly and easily designate a user as an Admin or Moderator from the Manage Users page. To make a user an Admin/Moderator: - To make a user an Admin, click on the user and click Make/Remove Admin to make this user an Admin or remove this user as an Admin user. Only Admins can access the account settings & preferences area and manage users. Note: When a user is an Admin user an “A” is shown next to the user’s name on the Manage Users page. - To make a user a Moderator, click on the ...

My Youtube Account is Not Showing in Publish Editor

My Youtube Channel Options Are Not Showing Please try this first. Remove Youtube from Account Preference, then add it back and be sure all permissions are granted during authentication. And please make sure it's an active YouTube channel. Please make sure that: There is at least one social profile selected in Publish Editor. You need to click 'Add a video' and upload a video. Then it will show the YouTube channel options. We are making a change soon to allow publishing to YouTube even when n...